To cancel a reservation, enter your complete confirmation number and your email address below.


 
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We're here to help!

Most but not all reservations can be cancelled online. If you need assistance cancelling a reservation, please call our Reservations Team at (423) 209-6894 between the hours of 10AM–7PM daily.

We'll be happy to help you with your plans.


Cancellation Policies

7-Night Minimum Sites

7 Night Sites require 7 days prior to scheduled arrival date notice for full refund, less the $2 reservation fee.

Cancellations made less than 7 days, up to and including 1 days prior to scheduled arrival date will forfeit the first two-night's campsite fees and the $2 reservation fee per campsite. Remaining balance will be refunded.

3-Night Minimum Sites

3 Night Sites require 3 days prior to scheduled arrival date notice for full refund, less the $2 reservation fee.

Cancellations made less than 3 days, up to and including 1 day prior to scheduled arrival date will forfeit the first two-night's campsite fees and the $2 reservation fee per campsite. Remaining balance will be refunded.

2-Night Minimum Sites

2 Night Sites require 2 days prior to scheduled arrival date notice for full refund, less the $2 reservation fee.

Cancellations made less than 2 days, up to and including 1 day prior to scheduled arrival date will forfeit the first night's campsite fee and the $2 reservation fee per campsite. Remaining balance will be refunded.

Same-Day Cancellation

Cancellations made the same day as the scheduled arrival date on any campsite reservation will forfeit the first three night's campsite fee and the $2 reservation fee per campsite. If three or less nights were reserved, cancelling on the scheduled arrival date will forfeit all campsite fees per campsite.